Free shipping throughout SwedenOrder before 12:00, ships todayTry with the test kit firstOver 50 scents to choose from14-day right of withdrawalSwedish companyFree shipping throughout SwedenOrder before 12:00, ships todayTry with the test kit firstOver 50 scents to choose from14-day right of withdrawalSwedish companyFree shipping throughout SwedenOrder before 12:00, ships todayTry with the test kit firstOver 50 scents to choose from14-day right of withdrawalSwedish companyFree shipping throughout SwedenOrder before 12:00, ships todayTry with the test kit firstOver 50 scents to choose from14-day right of withdrawalSwedish companyFree shipping throughout SwedenOrder before 12:00, ships todayTry with the test kit firstOver 50 scents to choose from14-day right of withdrawalSwedish companyFree shipping throughout SwedenOrder before 12:00, ships todayTry with the test kit firstOver 50 scents to choose from14-day right of withdrawalSwedish company

Refund Policy

Return and Refund Policy

Last updated: July 27, 2025

We regularly update our policies and information to ensure that you always have access to current and clear information.

1. Returns

You have the right to cancel your purchase within 14 days from the date you received your order.

To be eligible for a return, the product must be:

Unused

In its original packaging and original condition

Custom-made or personalized products are exempt from the right of withdrawal.

Before returning an item, you must contact us at:

Email: perfumephoenix@hotmail.com

The customer is responsible for return shipping costs unless otherwise agreed.

2. Refunds

Refunds will be processed within 14 days of receiving the returned item or proof that the return has been sent.

If a returned product has been used, opened, or damaged, we reserve the right to deduct up to 50% of the product's value from the refund.

Upon approval of the return, the refund will be issued to the original payment method used for the purchase.